RETURNS
Our policy lasts 14 days. Unfortunately, if more than 14 days have passed since your purchase, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
There are certain situations where only partial refunds are granted: (if applicable)
Books with obvious signs of use
CDs, DVDs, VHS cassettes, software, video games, cassettes or vinyl records that have been opened.
Any item not in its original condition, damaged or missing parts for reasons not attributable to us.
Any item returned more than 14 days after delivery
Refund (where applicable) Once your return is received and inspected, we will send you an email to let you know that we have received your item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
To recap: if you are not satisfied with your purchase, contact us by email at lugino.contact@gmail.com
Return shipping costs are the customer's responsibility. Shipping costs are non-refundable.
Depending on where you live, the time needed to receive the exchanged item may vary.
If you ship an item worth more than 75 euros, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the returned item.